Terms of Payment
Reservations must be done with an advanced payment of 50% of the tour cost. You ought to pay the rest of the sum 5 days before departure date. Inscriptions we'll be valid only when confirmed with the Agency's signature and when total sum has been paid. The inscription on any of the tours implies you agree with the all terms of the tour.
If the passenger cancels for a specific date, the refund will be free of expenses before 21 days of departure date. Between days 20 and 15 before departure, file has to be paid for $500.00 pesos N.M. Between days 15 and 10 there'll be charges for 25% of the sum. Between days 10 and 3 there'll be charges for 50% of the sum. If cancellations are within 48 hours before departure there won't be a refund.
The tours are for minimum two people.
Travelling coupons intended to be reusable are not accepted.
Sol Tours Transportadora Turística, S.A. de C.V. Organizes the package tours listed on this site under National Tourism registration number 5000597. The company is only and exclusively an intermediary between the user of these packages tours and the entities or persons who provide the services included in the tours, like: hotels, restaurants, sometimes land transportation, etc.
Sol Tours Transportadora Turística, S.A. de C.V. is not responsible for damages caused to the user of these services, such as accidents, theft, or any other harm that occurs during the tour.
The user has to accept all terms and rules established by the providers of the hired services. The user has to exempt Sol Tours Transportadora Turística, S.A. de C.V. of any responsibility on the non-compliance of the services.
The companies associated in these package tours and Sol Tours Transportadora Turística, S.A. de C.V. are individually responsible, and Sol Tours Transportadora Turística, S.A. de C.V. is only an intermediary to negotiate the refunds the users had paid.
There'll be no refund for any service that isn't voluntary used.
In the case of the companies can't provide the hired services in total or partial way. The travel agency will only negotiate the relevant refunds with exclusion of other obligations.
When Sol Tours Transportadora Turística, S.A. de C.V. cancels a tour or trip of any kind, and the cancellation aren't due to causes related to the user, it is obligated to refund the total sum of the payments the user had done.
The fact of the payment done by a client means the agreement of all terms and responsibilities listed in this site.
Sol Tours Transportadora Turística, S.A. de C.V. has the right to cancel any tour when conditions aren't convenient, and it will refund all payments the client had done.
HOTELS (when you request)
Sol Tours Transportadora Turística, S.A. de C.V. has selected 4 stars hotels and there is an agreement with the following hotels:
In san Cristobal de las Casas: Holiday Inn hotel, Diego de Mazariegos hotel, Ciudad Real hotel, Plaza Magnolias hotel, Casa Mexicana hotel, Casa Vieja hotel. (None of them has a swimming pool due to the weather conditions of the city).
In Palenque: Ciudad Real hotel, Plaza Palenque hotel, Maya Tulipanes hotel (All of them have swimming pool).
All the listed hotels are authorized by Tourism Secretary's office as 4 stars hotels.
In the case there's no room in any of these hotels, a 3 stars or higher hotel will be assigned to the client considering the change of fare as a refund.
Sol Tours Transportadora Turística, S.A. de C.V. is not responsible for any damage that occurs in these hotels.
Check in to hotels has to be done on the arrival day. Check in is expected from 15:00 hours and check out at 13:00 hours. In the case the clients arrive before check in time they might have to wait until 15:00 hours. Check out has to be done at the time hotels establish it. The rooms have one or two double beds; triple room has two double beds.